Responsibilities
Cultivating a strong and positive hospitality culture
Enhancing the level of customer experience and resolving customer complaints
Monitoring, coaching and encouraging team members to act in line with the customer’s expectations
Continuously developing the team in barista and customer service skills
Monitoring attendance, identify challenges and creating weekly schedules based on business and employee’s needs.
Ensuring cleanliness and orderliness of the store
Completing daily, weekly and monthly inventories
Ensuring accurate ordering of products
Instituting accurate cash controls and undertaking reconciliations
Managing the store’s financial performance
Participating in the development of the annual budget
Reconciling consumption and determining accurate food costs
Qualifications
Bachelor’s degree in Hospitality Management or any relevant field
At least 5 years’ experience in P & L Management
Leadership experience in coffee, retail, hospitality and/or customer service industries
Experience with a point of sale (POS), Microsoft Office, Google Suite
Experience in reviewing financial reports & meeting budgets
Excellent communication and presentation skills
