Job Description
Reports to: Repair Supervisor
Location: Distribution Centre (Kisumu)
Purpose: The repair technician will report to the Repair Supervisor and will be responsible for repair and refurbishment processes.
Responsibilities:
Repair and refurbish all BBOXX components/appliances
Escalate all unsolvable issues to product support
Follow BBOXX refurbishment processes
Maintain a clean and tidy working area
Use best practices in stock management
Accurately report of all repairs and refurbishments
Description of tasks:
Diagnose issues using flowcharts
Replace parts using standard workshop tools
Use online guides to assist with refurbishments
Use BBOXX specific tools to re-programme control units
Use BBOXX software to record repair and refurbishments
Record all spare parts used
Discuss issues with product support
Use a root cause analysis framework to communicate clearly
Regularly tidy the refurbishment area
Make suggestions for processes improvement
Share best practices on how to repair BBOXX products
Qualification and Specifications:
Bachelor Degree in Electrical/Electronic Engineering
T2 Licence is an added advantage
Experience of 3 years in electronics repair (e.g. home appliances)
Problem solving skills and ability to understand new concepts
Proficiency in Microsoft software
Resilient to stress with a positive attitude
Honest and hardworking
Organised
Good communicator both up and down
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