Job Purpose
You are responsible for ensuring that customers have a satisfying dining experience. You are expected to provide fast, efficient and courteous service. You also discuss coordination between the kitchen and the dining area and review any customer service issues from the previous day or shift.
Responsibilities
Greet and escort customers to their tables
Present menu and provide detailed information when asked (e.g. about portions, ingredients or potential food allergies)
Prepare tables by setting up linens, silverware and glasses
Inform customers about the day’s specials
Offer menu recommendations upon request
Up-sell additional products when appropriate
Take accurate food and drinks orders, order slips or by memorization
Communicate order details to the kitchen staff
Serve food and drink orders
Check dishes and kitchenware for cleanliness and presentation and report any problems
Arrange table settings and maintain a tidy dining area
Deliver checks and collect bill payments
Carry dirty plates, glasses and silverware to kitchen for cleansing
Meet with restaurant staff to review daily specials, changes on the menu and service specifications for reservations (e.g. parties)
Provide excellent customer service to guests
Qualifications
Attentiveness and patience for customers
Strong organizational and multitasking skills with the ability to perform well in a fast-paced environment
Active listening and effective communication skills
Team spirit
Flexibility to work in shifts
Proven work experience as a waiter or waitress (Minimum 1 year)
High school diploma; food safety training
