We are looking for a motivated and qualified professional to fill the position of Claims Manager.
Overall Purpose of the Job: The Claims Manager is responsible for providing leadership and ensuring smooth running of the Claims Department.
Key Roles and Responsibilities
Strategy
Lead in development and implementation of the legal strategy in order to minimize loss ratio.
Develop & implement negotiation strategy to ensure timely settlement of genuine claims within set parameters.
Analysis of claims documents to detect fraud.
Adequate court preparation and assign advocate based on competence.
Oversea court clerk to ensure court proceedings are received on time.
Review legal defense strategy to ensure that minimum liability is apportioned to the company or ensure the suits are dismissed.
Monitor changes in relevant legislation and the regulatory environment, and advising the company on the impact of such changes.
Develop and manage strategic relationship with internal & external stakeholders.
Leadership
Manage and offer guidance to the Claims team to enhance the quality of their work.
Manage and offer guidance to the legal team to enhance the quality of their work.
Review and constantly improve workflows and business processes to ensure accuracy and effectiveness
Conduct audit of the handling of the Companies matters in court
Maintain highest level of confidentiality concerning the sensitive, strategic and integral legal & other information, data, decisions and developments taking place at the company.
Ensure accurate preparation, and timely submission of claim reports to management and the Board.
Any other duties that may be assigned from time to time
Person Specifications
Academic Qualifications
Master’s degree preferably MBA will be an added advantage
University degree in Law, Business Administration or equivalent from an institution recognized by Commission for Higher Education
Professional Qualifications
Diploma in Law (KSL);
Member of ICPA(K)
Experience
MUST have at least five (5) years’ experience in Claims management preferably in a busy insurance company, three (3) of which must be at senior management level.
Must be an advocate of the High Court of Kenya with at least 5 years’ post admission experience
Excellent knowledge and understanding of contemporary claims management principles & practices and reporting
Business/Department strategy formulation and execution
Supervisory and leadership skills managing team/department performance and staff
Skills and Attributes
High attention to detail and excellent analytical skills
High integrity and ethical level; Able to maintain utmost confidentiality of information in their possession
Excellent communication, interpersonal, negotiation and presentation skills
Self-motivated, confident and outgoing personality
Have great attention to detail and able to get things done to completion
