Qualifications
Bachelor’s Degree in Business Course majoring in finance
3+ years’ experience in Debt Collection.
Experience of work with multiple teams (Experience with multiple East Africa countries added advantage)
Sound computer skills: Excel is required
Responsibilities
Collections
Build relationships with customers aimed at enabling timely payment, issue resolution and building compliant processes
Customer contact for early collection, escalation and resolution to ensure collection per payment terms
Resolve customer inquiries promptly & accurately, by understanding customer market & needs
Proactively and timely partner with P&L, finance & operations teams to drive past dues reduction
Support prompt customer resolution of issues; proactively raise customer disputes, initiate escalations and follow up on snag for timely resolution
Manage assigned portfolio and set collections targets including review of client data, patterns and key trends
Proactive follow up on timely and accurate cash application through provision of support
Delivery of manual customer invoices and dispatch of statements
Identify and log customer complaints, disputes in the system
Be responsible for customer financial order approval/releases (if needed), by balancing the needs of the customer with the financial realities of their liquidity
Have a controllership overview of the dunning cycle/letters
Deposit/Banking of customer cheques where the need arises
Support Cash Application team gathering payment details from customer and reconcile account if needed.
Accomplish all responsibilities in line with Organization’s compliance and integrity requirements Reporting, Metrics + Op. Mech.
Ensure completeness of documentation and weekly visibility of collectible and non-collectible AR
Track all non-collectibles, initiate dispute tracking where applicable and provide accurate/complete details
Escalate all accounts with payment risk and follow up for appropriate actions
Publish weekly AR status and quarterly trends by customers as well as cash forecasts
Drive consistent metric definitions & process for measurement across all platforms
Leadership + Controllership
Ensure compliance/adherence to Global Enterprise Standards & Controllership guidelines
Coordinate O2C and WCS teams, Organization businesses, Controllership & Compliance teams
Competencies
Ability to influence & work collaboratively with matrixed teams
Strong communicator, building relationships with internal partners & external customers
Knowledge of business revenue recognition and Controllership policies
Willingness to drive issue resolution & manage escalations
Ability to deal effectively with rapid & changing priorities
Good communications skills to manage stakeholder expectations
Ability to adapt quickly to changes
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