Job description
Role Overview
At 4G Capital, we’ve experienced a wonderful period of growth as the direct result of increased efficiency and productivity. To continue on this trajectory, we’re searching for a highly qualified Chief Operations Officer to work closely with our executive team. From day one, the COO will have an immediate impact on our productivity, streamlining strategic initiatives, overseeing program management and optimising business potential. The ideal candidate will have 10+ years’ proven experience in a senior management role in developing and emerging markets, with a focus on Credit Services during growth-phase.
Purpose of the position
This role’s purpose is to support the CEO in the development and implementation of business unit strategies, policies, procedures and practices. He/She will work closely with other departmental heads in managing, monitoring and improving efficiency of the credit and general business processes. This role is responsible for the credit policy; float management, strategic review and enforcement of a smooth, efficient and effective lending and collections process.
Responsibilities & duties
Responsibility 1 – Product Delivery and Business Coordination
Maintain and oversee growth of all products and services and their supporting policies and recommend changes as required to meet business KPIs
Ensure the effectiveness and efficiency of the business unit’s services through regular review and improvements to each department and product head as well as coordination and communication between support and business functions.
Responsibility 2 – Credit Sales & Collections
Ensure KPIs are consistently achieved
Oversees the full range of managerial duties for the loan review, compliance, collections, and credit analysis functions including adherence to policies and practices of the organization and applicable regulatory and governmental agencies
Responsibility 3 – Operational Financial Management
Oversee overall financial management, planning, systems and controls
Undertake the business unit’s financial reporting; revenue tracking; cost control measures; forecasting and budgeting functions
Manage and control disbursement capital on mobile money platforms
Set up and provide reports on key financial indicators as required
Review financial and non-financial reports to devise solutions or improvements
Responsibility 5 – Business Acumen
Lead and oversee the business support functions on a day to day basis to deliver high quality services to stakeholders
Direct short-term and long-term planning and budget development to support strategic business goals
Work with all teams to ensure delivery against the strategic direction set by the CEO and Board. This includes setting clear targets, financial planning, and risk management
Proactively seek opportunities to improve, develop and enhance our products and services
Work with operational areas to ensure that effective processes exist and are maintained for all business support functions
Collaborate with the management team to develop and implement plans for the operational infrastructure of systems, processes, and personnel designed to accommodate the rapid growth objectives of the organization
Academic and trade qualifications
Finance Services background is mandatory
Advanced organizational leadership and people management skills
Excellent written, oral and client-facing communication skills
Delivery-focused mindset
Cost-control and ability to operate within budgetary requirements
Strong analytical abilities and problem resolution skills
Strong strategic focus for business planning
Strong planning and organizational abilities
Strong negotiation skills
Strong client service orientation
Relationships
CEO
Direct line manager, who will offer ongoing support and supervision, as well as the conduit to the Management Board
Departmental heads
Implement internal work procedures and policies consistent with overall company goals and objectives
External Specialists
Manage and maintain these strategic alliances
Subordinates/Direct Reports
Determine work priorities; schedule work assignments; select, orient, train, evaluate work performance and recommend associated personnel action; provide staff with clear and concise written guidelines.
