Overall Responsibility: The incumbent is a team leader who ensures the cleanliness of ICRC premises by providing housekeeping services and supervising a team of housekeeper’s.
Tasks and responsibilities
Coordinates and manages the housekeeping staff assigned to ICRC residences and provides them with basic training;
Prepare and monitor the schedule of the housekeeping staff;
Participate to the appraisal of the housekeepers;
Prepare the yearly leave schedule and all the related documents;
Ensures that staff under responsibility are able to carry out their duties in safe and proper conditions and with sufficient and adequate material;
Allocate the housekeepers to various residences;
Supervise the housekeeping services and ensure that the tasks are done properly;
Write and implement the standard operating procedures;
Implement and update the checklist of task to be filled by the housekeeper in very residence;
Handle complains and requests linked to housekeeping;
Prepare requisition orders for residences on request.
Minimum Requirements and Competencies
Diploma in Hospitality Management;
Minimum 2 years’ experience in a similar position, preferably in hotel housekeeping management;
Proven knowledge of the usage of cleaning material and cleaning techniques;
MUST be fluent in written and spoken English;
MUST be Computer Proficient.
