Job Details
Installation and configuration of servers, end user computers, peripheral equipment and software within established standards and guidelines.
Ensuring uptime and availability ICT systems.
Trouble-shooting and issue resolution of technical problems with network equipment and operating systems.
Preventive maintenance on hardware equipment and update of software
Update and keep record of incident logs and escalation to the relevant ICT staff
Safety of accountable documents/ equipment
Ensuring timely availability of information
Customer satisfaction
Key Tasks:
Capture and update of ICT asset register
Daily capture of issues raised and resolution procedure
Preparing information as per approved procedures
Generating accurate, complete and timely reports as and when required.
Performing any other duty as may be assigned from time to time
Qualifications
Must be a holder of a minimum qualification of KCSE C(plain)
Must have a Diploma in Information Technology from a recognized institution.
Familiarity with Microsoft Dynamics Office 365, Windows Server 2012, 2016 and Windows 8 and 10
Must have a minimum of 2 years of relevant experience.
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