Job Description
Tulaa Call Centre Advisors are a vital link to the farmers. They build trust in our brand, generating goodwill through the provision of reliable and accurate information, actively listening to the farmers, and putting customer euphoria at the centre of every interaction.
About the Role
Provide expert advice to farmers on good agronomic practices in their local languages on phone
Sell approved Tulaa products and services to farmers e.g. input layaways, input credit, etc.
Translate and record crop production protocols to voice messages in the local language
Create tickets of all inbounds and outbound calls
Write weekly, monthly, quarterly, and annual call reports for the farmer helpline
Answer inbound calls/or emails promptly and in accordance with established procedures
Empathize with caller(s) and provide technical advice about the Tulaa program
Respond courteously and solve problems to achieve customer euphoria with every interaction
Recognize, apply, and explain product knowledge to customers
Comprehend and interpret customer complaints/or suggestions accurately
Build customer(s) interest in the services and products offered by Tulaa
Communicate relevant market information as well as customer needs, demands and pain points to the business team effectively to drive product development
Provide technical support for end users through effective troubleshooting and problem solving
Identify the need to escalate specific issues and follow through where necessary
About You
A minimum of first degree in agriculture technology, general agriculture, agronomy, or agriculture extension
A sound knowledge in telephone etiquette
Proficient data entry skills
Process-driven.
Able to inspire and influence, with and without authority
Diligent attention to detail and strong technical intuition
A team player with a positive attitude
Kind and empathetic – your EQ is as high as your IQ
Passionate about working in an innovative business with strong social impact
Able to thrive in a startup culture
Adept at managing through ambiguity and providing clarity
Fun, energetic, and collaborative personality with a positive outlook
Able to inspire and advocate internally and externally, with or without authority
Outstanding written and verbal communications skills in English
We actively promote diversity, creativity, and professionalism in the workplace.
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