Key Responsibilities
Act as Trusted Advisor for customer technical needs and best practices
Complete monthly technical and performance analysis for each assigned account and review each analysis with the client and account team
Advise on operating and maintaining efficient SC Storage and Unity systems to help design and run Storage environment
Proactively provide guidance on operational efficiencies to maximize ROI
Align Storage environment with customer requirements and business needs
Provide proactive analysis of support call history to identify trends and patterns
Proactively analyze capacity and performance metrics to help ensure continuous performance and operational efficiency
Advise on solutions and best practices for meeting capacity and performance requirements
Proactively review log entries with the client and communicate findings to address potential issues
Provide best practice recommendations for system configuration and optimization
Visit customer’s site as required
Essential Requirements
Bachelor’s degree or a minimum of 8+ years’ experience with Enterprise environments
Technical certifications (MCSE, CCNA, Server+, etc.)
Language and communication skills (English fluent)
Desirable Requirements
ITIL Certification
Additional Language skills (Arabic, Swahili)
BenefitsWe offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities — all to create a compelling and rewarding work environment.If you’re a champion of outstanding technical support with a passion for proactive problem solving, this is your opportunity to develop with Dell.
Closing date: 15st of February 2020
Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Learn more about Diversity and Inclusion at Dell here.
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