Job description
Position Description
Manage the total customer relationship; responsible for revenue, wallet share, and customer satisfaction and driving growth in assigned accounts
Maintain and cultivate senior executive relationships
Lead account planning and opportunity identification; conduct opportunity prioritization and develop overall account plans for assigned accounts
Plan, facilitate and/or conduct complex negotiations for assigned accounts
Conduct deep analysis in identifying complex problems; generate and coordinate solutions with other functions or team members to solve complex problems
Perform contract management functions
Archive set sales targets including value, volume, profitability and development of new customers
Prepare action plans and schedules to identify specific targets and to project the number of contacts and unit sales to be made.
Establish and maintain current client and potential client relationships.
Prepare a variety of status reports, including Forecast sheet, activity, closings, follow-up, and adherence to goals.
Coordinate company staff to accomplish the work required to close deals.
Develop and implement special sales activities to reduce stock.
Participate in marketing events such as training seminars, trade shows, and product launch events.
Position Requirements
Bachelor degree, in Business, Marketing or Sales, with 7-10 years relevant industry experience
Proven track record in managing relationships and converting leads into sustainable sales.
Demonstrate expertise in building and maintaining customer and partner relationships,
Analyze complex situations, anticipate potential problems and future trends; assess each opportunity for impacts and risks
Clearly define problems; logically diagnose causes, identify solutions and create action plans
Good negotiator with experience in matrix reporting and international travelling.
Ability to work in a diverse environment, with both internal and external diverse customers. Collaboration with the entire virtual team
Service aggressiveness, ability to build sound relationships, professionalism, ethics and a competitive streak
Understanding of the IT industry, particularly in the Relationship/Commercial environment
Analytical thinking with sound numerical skills
Computer literacy in MS Office suite, with SAP being an added advantage.
Excellent communication skills (verbal and written), with effective presentation skills to both small and large audiences
