Job description
Responsibilities may include the following and other duties may be assigned.
Provides technical/scientific advice to customers, dealers, distributors and sales personnel responding to product related questions, issues and problems.
Provides sales personnel with technical data necessary for the demonstration of products.
May make technical or scientific presentations at sales meetings and customer locations.
Acts as a liaison between sales personnel and technical staff
Roles and Responsibilities:
Provide technical support and IT expertise for Empower Health customers in Kenya.
Provide support for Empower Health hardware and software issues, and provide maintenance support as necessary.
Collaborate with Empower Health program staff in Ghana, Kenya, and the United States to troubleshoot as needed.
Provide on-going or refresher training courses on set-up and use of the system to customer users.
Provide IT and operations expertise during customer site assessment visits.
Ensure that assigned tasks are executed successfully and completed within needed time frames to meet project objectives and milestones.
Support the collection of Empower Health hardware from identified distributor(s) and prepare them for customer users by loading the software onto the tablet(s), and testing both the hardware and software prior to delivery.
Lead representative local testing of new versions of the Empower Health software application (e.g. when new versions are released, or in response to Android OS changes).
Collaborate with Empower Health program staff via email or bi-weekly/ monthly teleconferences.
Assist in the preparation of IT and operations reports (e.g. at 6 weeks and 3 months post new-customer set-up) to ensure that each customer and facility is functioning at full Empower Health potential
Must Have: Minimum Requirements
Minimum of 2 years of Customer service and Technical support experience relevant experience
Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
The physical demands described within the Day in the Life section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
