Main purpose of job:
To schedule transport requests and support the Transport team in the daily running of the transport services.
Job holder will have a responsibility of making sure all transport requests are scheduled into the transport diary, all drivers are informed of their itineraries and all administration handled effectively.
To deputise for the Deputy Transport Manager during that officer’s absences from post.
Roles and responsibilities:
To work closely with the Transport Manager and team.
The main duties include:
Receiving, recording and scheduling daily transport requests.
Management of driver schedules optimizing working hours/shift system for greater efficiency of the section and to also ensure drivers get adequate rest
Communicating and confirming requests to passengers of their travel time as well as all logistics details.
Monthly reporting on various aspects of the section including overtime hours and number of monthly bookings, Rota for safaris, visits programmes, weekend and holidays.
Developing and monitoring monthly driver’s roster schedule and coordinating drivers leave and off days.
Undertaking switchboard duties on short breaks during lunchtimes or providing leave cover.
Occasionally attending to visitors at Reception.
Management of transport bookings and preparation of daily transport program in consultation with Deputy Transport Manager.
Coordinates all daily transport activities developing plans for handling special request or emergencies to ensure efficiency of operations.
Analyze all aspects of BHC daily corporate logistics requirements to determine the most cost effective or efficient means to meet them.
Maintaining radio and phone contact with the drivers as a means of ensuring smooth flow of operations.
Responsibility for maintaining customer feedback data on transport services.
Provide and maintain good customer service and solve problems. As an integral part of the team ensure that customers are highly regarded and receive exceptional service.
Be part of the visits teams and contribute to travel program development
Coordinates monthly drivers meetings in consultation with Transport Manager
Advising the Transport manager on driver performance.
Resources managed:
Drivers (Assignment of duties)
Essential qualifications, skills and experience
Diploma in transport and logistics or equivalent
Experience in transport planning-rostering and scheduling & good command of IT skills
Have previous first-hand experience of supervising large team of drivers in a busy environment.
Possess good oral and written communication skills
Evidence of very good customer service skills including an ability to handle difficult customers while working under pressure.
Desirable qualifications, skills and experience
Bachelor’s Degree
Required competencies
Making Effective Decisions, Collaborating and Partnering, Managing a Quality Service, Delivering at Pace
Application deadline
19 February 2019
