Job Description
ROLES AND RESPONSIBILITIES
Generate Revenue: Consistent delivery of monthly disbursement and collection targets. This includes sales, lead generation, customer onboarding and site visit, loan application and collection.
Customer Service Delivery: Deliver first-rate customer service through consistent follow-up, and customer education
Know-Your-Customer and Due Diligence: As the first point of contact of the business with the customer, conduct proper due diligence and KYC to ensure that the customer is a viable customer in accordance with laid down procedures.
Relationship management: Work with partnered Loans Officer to serve customers by a relationship management approach, gather intel and create and maintain relationships with market authorities.
Repayment: In charge of pair’s repayment rate through consistent follow-up, maintaining accurate interactions on company systems, negotiation of repayment schedules, and setting discretionary limits on loan amounts. The Collection Officer uses ‘soft’ (non-intrusive) collection methods to get repayments from the customer.
Reporting: Document all customer interactions on Merlin from lead generation, customer follow-up and education, intel on customers or customer market area, and all collection measures taken. Assist in accurate and timely reporting of Management Information and market feedback to report on customer preferences, trends and market opportunities.
Performing such other tasks and duties as the Company may from time to time designate as forming part of this job description
COMPETENCIES
Personal Attributes
Integrity and ability to work in informal market
IT Literate: Able to use Apps and write reports
Ability to create and maintain relationships
Team player
High Motivation & energy
Self-starter
Functional problem solver
Process Discipline – ability to follow Standard Operating Procedures
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