Analyst, Process Excellence

Job description
Reporting Manager: Business Process Analyst
The Role:
Greenlight Planet is looking for an Analyst who will have a leading role in helping to reshape critical business processes across the organization. They will join at the ground floor of a new team with an ambitious agenda to deliver step change performance improvement across critical business functions like Sales, Operations, Training, Call Centres, HR, etc.
Key responsibilities for the role:

Business Process Analysis: Conduct analysis of existing business processes & systems through observation, interviews, data analysis, etc. Summarize and succinctly present findings to your supervisor and other leaders in Greenlight Planet
Process design, redesign and vetting: Work with your supervisor and project sponsors to design critical business processes that deliver increased revenue, reduce cost, or qualitative improvements like customer satisfaction. Design processes with strong controls and KPI measurement.
Pilot and/or lead scale implementation of new processes & systems: Work with project sponsors to prototype new processes or business improvements; project manage for successful implementation; collect data & feedback on performance; roll-out changes to all country operations.
Prepare client ready documentation: Prepare crisp and polished documentation of new systems including process documents, reporting dashboards [excel, looker, BI etc.] training materials, presentations etc.
Training: Conduct trainings with junior, and senior field and office-based staff members transferring knowledge and excellent implementation of new processes
Field Visits: Conduct field visits with EB operations across East Africa
Any other business: Any other business as assigned by your supervisor

The ideal Analyst:

Has a bachelor’s degree in Business, Commerce, Finance or other related field from a Regional or Globally Recognized University. An advanced degree is welcome
Has 2 years experience in a strategy or operational consulting role from a top regional or global consulting firm or business.
Has 1 year experience in project management
Has at least 1 year experience training teams
Is highly analytical with high degree of competency in Excel/Google Sheets, BI software (Looker, Microsoft BI, Tableau) and other analytical tools [this will be tested, do not apply if you do not have these skills]
Is a critical Thinker: Very strong ability to structure problems and drive towards solutions even in ambiguous situations
Demonstrates an entrepreneurial Spirit with qualities of being able to work independently and figure things out with innovative thinking, problem-solving skills and presence of mind.
Holds a track record of success in their role e.g. fast promotion, demonstrable experience in exceeding results in their role
Is ambitious, works hard and works smart (efficiently) wants to supercharge their professional development
Is fluent in English with advanced verbal and written communication skills. The ideal candidate is able to distil information and understand the way to communicate to different audiences to get results
Demonstrates humility
Is passionate about working with rural, off-grid consumers and resolving their issues.
Is driven by the social mission to provide energy to consumers and employment to rural communities.
Has at least one year working experience in a high-pressure environment

We are looking for someone who is driven, passionate and excited about the opportunity to bring honest, affordable, energy to homes in Africa and Asia. If this sounds like you, we would love to hear from you.
Greenlight Planet offers a competitive salary, a fun, supportive work environment and opportunities for continued professional growth within a fast-growing global enterprise.
Greenlight Planet believes in equal opportunity for all people, everywhere. It is the reason we exist! So, regardless of your race, colour, religion, sex, marital status, sexual orientation, national origin, HIV/Aids status, disability or any other protected characteristic as established by law, we will accept your application and make a decision based on your suitability for the position.