Reporting to the Software Services Manager, the Tier 2 Software Consultant will be responsible for the whole cycle of enterprise software consulting from presales support to proving lead support during the implementation and account management.
Principal Accountabilities:
Providing support to existing customers as well as In-house support
Advising and providing customers with the best solutions in line with their business requirements
Generating reports on project designs, support manuals and project plans
Assisting with integration of Fiscal devices with client software
Managing software contracts
Ensuring the sales personnel are trained on the solutions provided
Ensuring that project milestones are completed on time
Facilitating end user training
Key Skills and Qualifications:
Degree in IT or related course
Certification in SAP Business One.
A minimum of 2 years’ experience in software implementation role.
Knowledge in software programming/Good SQL querying, ERP Systems, Software Development Life Cycle
Data Base Management skills
Attention to detail – achieve thoroughness and accuracy when accomplishing a task
Ability to work with minimum supervision and under high pressure environment
Excellent communication and problem-solving skills
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