Duma Works is recruiting an Operations Manager for one of its clients in Nairobi, Moko Home + Living.
Who We Are
Moko Home + Living is a growing company bursting with innovation, creativity and passion. Our customers dream of a better night’s sleep, a welcoming place to host their guests, a fun and safe place for their children to play. But they tell us this isn’t easy – they have to settle for low-quality furnishings or break the bank. Join us in building the products, the brand and the network to put quality living within everyone’s reach. Here’s what our team has accomplished in the few years since our founding:
Reached over 100,000 Kenyan homes with our products
Attracted global investment to continue fuelling our growth and vision
Supported the growth of over 200 small furniture businesses across the country
Grown from a start-up to mid-sized company
What You’ll Do
Moko’s Operations Manager makes hundreds of families happy every week by delivering top-notch mattresses, sofas and furniture materials efficiently and with a smile. You’ll lead the dream team responsible for warehousing and nationwide distribution of all our products. You will be an experienced, results-driven multi-tasker who is eager to support the development of your team.
Responsibilities
Ensure world-class service delivery
Maintain strong interfaces and continuous communication with customer-facing teams to quickly identify and troubleshoot problems when they arise
Implement a quick and smooth order fulfilment process, from receipt to delivery
Ensure that all goods that reach customers in good condition and to their expectations
Minimize invoicing and delivery errors
Lead, grow and continuously improve your team
Manage our warehouse and distribution teams, support their professional advancement and ensure a safe and happy environment
Anticipate and plan for capacity investments to keep service delivery apace with company growth
Take responsibility for inventory management and compliance
Maintain and improve inventory control systems, ensuring robust ongoing controls and regular stock-checks
Lead environmental and local authority compliance
Career Growth + Compensation
Moko invests in building the capacity and skills within our team. Your manager will invest significant time in your career development. We provide constant, actionable feedback delivered through mentorship from the management team. Because of our rapid growth, we constantly have new roles opening up and opportunities in many functions. This results in fast career growth for those who are ready to take up the challenge.
Requirements
Strong management and leadership skills, including the ability to relate well with direct reports, customers and colleagues.
Strong organizational and record keeping skills, including the ability to develop operational tools in Microsoft Excel
Experience in warehousing, inventory management, logistics and/or distribution
Candidates with at least 3 years’ experience managing a team preferably.
An independent, out-of-the-box thinker with strong problem-solving abilities
go to method of application »
