Job description
About The IT Operations Associate Role
Andela is seeking an IT Administrator on permanent contract. Reporting to the IT Manager, this individual Must possess core competencies in IT Systems, IT infrastructure support, great people skills and is a “world class” technologist.
You are a technology enthusiast, a person who deeply understand IT concepts. . You have passion for supporting users in a large complex environment. You are able to transfer your technical expertise to members of your team as well as other member of the Andela organisation.. Great at time management and a proactive problem solver. In this role, you will devise strategies that would leverage technology solutions to solve business challenges positioning IT team and the company at large as world class players.
Your Personality Reflects That
You are passionate about IT.
You have a clear vision of technology and are able to understand the multiple complex pieces of a technology problem and provide the best solution.
You are driven and will not let challenges go unsolved.
You have a keen sense and understand support and role play a major role in an organisation’s success.
On This Job You Will
You will be responsible for all IT centric systems support, monitoring, tracking, reporting and resolving any issues that might come up during the day to day operation of each system.
Ensure smooth running of all communication hardware and software setups critical to the user base.
In collaboration with the Network Administrator you will Monitor network security and performance, Support configure and maintain our campus network.
You will proactively respond to the help desk tickets, keeping to strict SLAs as defined.
You will serve as a first point of contact for all IT related issues and escalate appropriately where necessary.
You would occasionally provide remote support to users across different time zones.
You will liaise with and support other departments to provide all technology solutions that they might need to fulfil daily tasks.
From time to time you will serve as liaison to third parties to resolve IT issues within the company.
You will provide subject matter expertise, advice for IT infrastructure and IT systems.
You will monitor and effect all IT policies and strategies defined by the organisation.
Be proactive in communicating and ensuring information transparency.
You will on occasion work outside regular work hours.
What Makes You a Great Fit For This Role
You possess good communication skills
Deep understanding and demonstrated knowledge of core IT concepts including operating systems, hardware and software support.
The ability to troubleshoot networks infrastructure and communication tools and provide solutions in a timely manner
At least 3 years in IT Administration managing a large user base.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.