Job Description
Qualifications
Diploma in Secretarial studies/ Office Management
Basic book keeping training and experience (Important)
Proficiency in advanced information communication technology.
Experience: 5 years’ experience in a similar position in a busy office
TYPICAL DUTIES AND RESPONSIBILITIES
CUSTOMER SERVICE- Greets customers of the department, or other personnel of the college, by phone, in person or through electronic media. Assesses customer needs and explains services, processes, procedures and guidelines. Handles requests/transactions or directs the person or matter to the proper sources. Assists in resolving problems and ensuring satisfactory customer service. Processes forms or applications to ensure accuracy and completeness; computes or verifies data, fees or payments, enters data and forwards or files paperwork.
OFFICE MANAGEMENT- Manages client routine college duties including exam registration for students, maintaining student registers, internal and external communication among others.
RECORD KEEPING- Manages the office records both on soft and hard copies on customer service, student intakes etc
BOOK KEEPING- Provides assistance to the finance department on general aspects of book keeping.
Operates and manages office equipment such as printers, copy machines, telephones etc.
ACADEMIC DEPARTMENT SUPPORT: Provides direct or indirect assistance to academic functions and services. This includes room or class scheduling, administration of student records, printing exams, student- teacher liaison and general support to programs in all areas of the college.
HUMAN RESOURCE MANAGEMENT: will work closely with the college Management and Finance Department in providing support to the Human resource Management function.
Performs other related duties as assigned.
Knowledge
Thorough knowledge of customer service, office administration, bookkeeping and human relations management.
SKILLS
Develop and maintain effective working relationships within staff;
Meet college expectations regarding customer service;
Maintain a reliable and dependable office management information systems
Provide effective and responsive service to clients and school management
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