Job Summary: The debt collectors will be pursuing payments of debts owed by individuals and corporates.
Responsibilities
Prepare monthly collection target report and weekly status report on achieving these targets.
Collect monies from all corporate and individual credit customers when due.
Strict enforcement of the company’s credit policy with regard to credit amounts allowed.
Provide prior month collections targets achievement reports.
Monitor customers’ credit situation.
Deal with queries and disputes about client bills and amounts to be collected and negotiating payment plans with clients.
Follow up overdue accounts by telephone, email, letter and clients visits within agreed timescales.
Regularly making contact with customers to ensure all relevant debts are managed as necessary.
Work closely with marketing department to ensure credit issues are resolved efficiently.
Identify changes in payment patterns and propose action to avert indebtedness.
Ensure that all transactions are compliant with Company’s policies.
Handle disputed bills and negotiate to bring payment within the agreed terms.
Respond promptly and completely to both client and internal enquiries.
Develop the credit management capability within the team.
Work with the claims department team as regards corporate claims.
Qualifications
Bachelor of Commerce/Bachelor of Business Management degree or Business-Related Field.
At least 3 years’ experience in Credit Control.
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