Our Client in the ICT industry is currently looking to hire a Front Office Admin.
Position Overview
This position is responsible for offering administrative and coordinative support to the entire organization. This is through acting speedily and timely on requests made from our customers.
Responsibilities
Prompt responsiveness on calls
Ensure to answer all calls by the second ring
Screening all calls as requested, rerouting calls to their proper recipient, taking and relaying messages immediately
Escalate to the HOD after one hour on instances where a customer’s request was not responded within the hour.
Ensure to sort out mails and hand over to the respective staff within 10 minutes after receipt of the mail
Ensure excellence in handling of customers and visitors
Ensure that all customers and visitors are attended to within a maximum time of 15 minutes
Guide visitors to the offices they need to go
Organize a weekly boardroom schedule and maintain it for optimal use
Generate sales for the company
Ensure generation of 4 sales leads per month
Ensure 100% compliance on CRM/ERP
Login of all calls in the system with clear distinctions of what the calls relate to.
Real time update on CRM/ERP on all activities undertaken
Ensure 100% Compliance to ISO 9001:2015
Strict adherence to company policies and ISO 9001:2015 standards and procedures daily
Requirements
Bachelors in Front Office Management & Customer Relations/Public Relations or;
A minimum of three (3) years work experience in a similar position from a reputable organization preferably in the ICT sector
Interpersonal skills
Easy to contact and to communicate and work with
Exhibits a sense of urgency when necessary
Good oral and written communication skills
Ability to issue and explain good instructions
Working knowledge of computer systems, ability to learn CRM input, retrieval and use.
Understanding of proper use of work orders, priorities and schedules
Ability to work in a team environment, fully supporting the goals and objectives of the sales, maintenance and operations efforts.
Client service and public interaction skills
Effective verbal and listening communications skills
Ability to read and write to record pickups and maintain daily records
Personal Attributes
Be honest and trustworthy
Be respectful
Possess cultural awareness and sensitivity
Be flexible
Demonstrate sound work ethics
Deal with the public in a positive, courteous and respectful manner
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