Our client is a leading freight forwarding company in East Africa. They seek to hire a vibrant and efficient Customer Service Officer handling client inquiries and end to end process of clearing & forwarding.
Job Responsibilities
Carry out all administrative tasks such as data input, processing information, completing paperwork and filing documents.
Handle operations of all carriers i.e. Sea, Air, Land for both Imports and Exports.
Communicate effectively with customers in a professional and friendly manner.
Order and ensure effective delivery of goods to customers.
Resolve any sales related issues with customers/agents.
Prepare invoices for the shipments handled.
Coordinate with warehouses on stock position of items, container arrival, offloading details and delivery of the units to the customer.
Liaise with Shipping Agencies / Carriers / Lines for competitive rates and services.
Correspond with shipping companies and Freight Forwarders regarding shipments.
Assist in tracking shipments and providing alternative information. i.e follow up with customers for payments.
Qualifications
Degree/Diploma in Business Management
At least 2 years’ experience in clearing and forwarding
Excellent problem solving & interpersonal skills
Excellent communication skills, both oral and written
Presentable, proactive and an outgoing personality
Administrative writing and reporting skills
Ability to multi-task and get things done to completion
A team player with a positive attitude, proactive and attention to detail
Results oriented, hardworking and creative
Male candidates are encouraged to apply
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