Job description
Reporting to: Collections Manager
Tasks & Responsibilities:
Discuss payment options with customers to ensure prompt payment of their loans.
Input customer call response and feedback in OKash Bi System Collection Module.
Deal with customers diligently, courteously and professionally while communicating with customers.
Retain customer loyalty while initiating process for collection of payment.
Customer engagement and education on current/ongoing marketing campaigns
Gather and collect customer feedback/complaints when they arise
Cross & upselling company products and services
Provide customers with education/awareness and tips on lending and repayments
Give or try to solve customers’ challenges whenever they arise.
Retain customer loyalty while initiection oating process for collf payment.
Perform any duties allocated by supervisor.
Key Performance Indicators:
Maintain a 50% on pre-due, due date and post due (1) customer loan payments.
Day-to-day recovery and follow-up of issues arising.
Follow up on pending /unresolved /escalated issues.
Handle customer queries and getting in touch with customers whose facilities are in arrears
What kind of person do we want you to be?
Good with communication & interpersonal skills
Proficiency in MS Office Packages
Able to work under pressure and be able to meet deadlines
Experience in debt collection, customer service/customer relationship is an added advantage
Qualification Experience
Degree – Business Related Course
Deadline for Applications:
Friday 28th September 2018
