Job description
Reporting to: Sales and Marketing Manager
Objective of the position: To enable sales conversion for the motorcycles to achieve company revenue and growth targets
Position outline
The senior Sales Executive builds business by identifying and selling to prospects; maintaining relationships with customers. The Senior Sales Executive should be a dynamic entrepreneur with a proven track record of sales, developing new customer accounts, and maintaining existing accounts for the company. S/He should be a competent professional able to lead a team to develop and manage a pipeline of opportunities and proactively work to close deals.
Main activities:
Supporting the corporate & SME sales team by arranging sales meetings at required management levels and by joining them on sales visits; lead by example
Manage team performance against KPIs and create ownership within the team
Build, grow and maintain a confident “go getter” corporate and SME sales team and actively develop a winner mentality
Increase staff performance by providing guidance and solutions to improve work efficiency
Co-define a clear sales policy and execution strategy
Timely weekly, monthly, reports on KPIs & financial performance (P&L) to the Sales and Marketing Manager
Submit accurate data driven reports of competition as well as customer profiles
Generate leads and close sales through establishing networks and regional events
Set and enforce company standards for sales operations and quality of service
Conducting research to identify potential business opportunities/target market for products and services.
Build and maintain positive work relationships with clients in order to create a rapport that facilitates patronage and generates revenue.
Develop and implement strategies effective for the extensive sales and distribution of company products.
Personal Competences (Soft Skills)
Commercial focus
Entrepreneurship
Leadership
Ambition
Negotiation skills
Communication Skills
Responsibility
Is responsible to:
Ensure sales targets are met
Ensure optimal pricing tactics within strategy as set by the organization
Ensure the required team size and composition to meet sales targets
Ensure staff experience levels, skills and competences to meet the required sales volume, sales revenue and sales margin targets at all times
Ensure relevant search for business opportunities and market segment identifications
Ensure customer relationship development to maintain customer retention
Ensure accurate information is available during the entire tendering process
Ensure successful demo bikes process with complete customer feedback
Ensure accurate data input to the customer database
Ensure complaints from customers are dealt with in a timely and professional manner to maintain the company’s reputation
Ensure accurate forecasts in alignment with Sales Analyst
Ensure timely and correct performance reporting based on KPIs
Ensure proper representation of Kibo corporate identity in all media
The duties of the Retail Supervisor shall include but not limited to:
Manage staff by planning delivery of solutions; answering technical and procedural questions for less experienced team members; teaching improved processes; mentoring team members
Works with the Sales and Marketing Manager and team to develop and execute programs to drive pipeline & close deals
Maintains relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements
Build and maintain rapport (harmonious relationships) with clients that facilitate patronage and generate revenue
Improve staff performance by providing guidance and solutions to improve sales efficiency
Oversee the interviewing, hiring, and training of new sales employees to ensure qualified personnel are recruited
Set and enforce company standards for sales operations and service levels
Develop and implement strategies effective for the extensive sales and distribution of company products
Monitor the sales industry to identify changes in market trends and adjust accordingly
Establish sales objectives and oversee the designation of sales quota to sales teams
Communicate with clients to identify their product requirements and facilitate supply
Employ knowledge of products and services in providing appropriate response to client enquiries and also in assisting with the resolution of customer issues or complaints
Review financial records to ensure balanced accounts are maintained
Apply understanding of market trends/business practices in taking decisions necessary for enhancing the sales process
Collect, analyse, and interpret sales records to obtain information useful in preparing reports
Organize periodic meetings with sales units to review activities and re-strategize in order to optimize productivity
Ensure compliance with customer service standards and proper customer relationship management
Participate in educational workshops and conferences to expand personal network and improve on existing job knowledge.
Communication
Communication takes place at/with:
Sales and Marketing Manager to report sales progress and performance indicators
Sales Director on request.
Team members in relation to daily management of his/her department activities
Other divisions in relation to the department RACI matrix
Leadership: Leads 5-6 employees within Sales department.
Education: Minimum Bachelor’s degree in Sales/Business or related fields. Master’s Degree is highly desired.
Knowledge, specifically needed for the position
Education and Training: Bachelor’s degree in Sales, Business or in any other related business discipline.
At least 5 years of experience usually as a sales team leader.
I.T skills-adept at utilizing CRM systems to provide reports to company management.
Competences (skills, manner and behaviour) + level
Commercial focus
Customer and service orientation
Leadership
Result orientation
Corrective ability
Excellent communication skills
Experience needed:
5+ years of experience in sales, preferably in a hard sales environment.
Requires a minimum of 2 years of experience leading a sales team as a team leader with at least 2 to 3 members
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