Job description
About The Team
The Komaza Admin team is a critical service center for the organization. We are meticulous, detail oriented-doers, who know how to balance sustainable, scalable systems with urgent, high priority demands. Though an internal facing department, we take a customer service-centered approach to meeting the needs of the company so Komaza can thrive.
About This Role
The Receptionist is the face of Komaza, often being the first person someone meets when he or she walks into the office. As Komaza’s receptionist at our Kilifi headquarters, you are providing excellent, timely, effective customer service and helping to ensure the smooth operations of Komaza’s facilities. You will work alongside the office and compound team to support the day-to-day running of the Kilifi headquarters.
What You Will Do
Provide a warm welcome to anyone who enters the office, and serve as the first point of contact for our guests, customers, service providers and employees
Screen all incoming calls courteously, and redirect calls & messages to respective teammates through email and conversation
Handle all incoming and outgoing letters and parcels, update parcel records, and distribute to respective staff
Develop and consistently use an efficient system for paying recurring office bills such as water, electricity and rent
Work closely with members of the administration team to maintain minimum stock levels, conduct stock counts, and place orders for replenishment of kitchen & bathroom supplies
Organize orders and payments for staff lunches from local restaurants, ensuring timely delivery every day
Keep an updated record of fleet, security and office keys and repairs; highlight unresolved issues, address challenges independently, and proactively suggest solutions to more challenging issues
Offer support to the administration team to ensure smooth running of the headquarters, facilities projects, and company events
What You Have
Certificate or Diploma in Business Management, Administration or any related field
Working knowledge of MS Office suite or Google Drive
At least 1 year of experience in a similar role
Excellent written and verbal communication skills
You Are Also
Able to understand and serve customers in both English and Swahili
Enthusiastic to achieve set targets and continuously improve professionally
A collaborative problem solver who seeks the opinions of other teammates and departments in the development of creative and sustainable systems
What We Expect
This role is based at our headquarters in Kilifi, Kenya for the foreseeable future. The role offers competitive salary and benefits with potential for further career growth.
