Do you enjoy interacting with people from different cultural backgrounds? Would you like to join a multicultural and passionate team in an entrepreneurial environment where boundaries in the global travel industry are challenged and new ideas and out-of-the-box thinking are welcomed and encouraged?
What’s the position?
We are currently recruiting a Reservations Executive to join our Africa team in Nairobi on a 6 months renewable contract. In this role, you will take ownership of travel arrangements for our guests to ensure high guest satisfaction and efficient trip execution.
Job Responsibilities
Book hotels, local flights, ground transport, drivers, guides, activities and special surprises
Handle complex provisional bookings and requests for quotations.
Effectively use existing special rates & offers and proactively negotiate special rates and/or value additions with partners to support our sales team with closing bookings and maximize trip profitability.
Update booking reference numbers and flight, transfers & activity timings and enter actual booking costs in our reservations system to ensure accurate and up-to-date information on trip margins.
Coordinate with other teams to ensure exceptional travel experiences for our guests.
Handle travel arrangements for our team.
Why would you want this job?
This is a really unique customer service opportunity for many reasons – here are a couple!
The people you work with. We are a very dynamic international and multi-cultural team where you will be challenged and have countless opportunities to broaden your horizons.
Support for your growth. Our pool of managers, trainers and coaches will guide and support you while pursuing a personalized approach to help you succeed and grow. Furthermore, we invest considerable time and resources in the growth and development of our team.
Having an impact. You contribute to memories of a lifetime for our guests through the joy and wonder of personalized travel which often have a deep impact on their lives. Furthermore, we listen to our team members’ ideas and suggestions, irrespective of their seniority which gives you an opportunity to shape your own and our company’s path.
Qualifications
You are an excellent communicator, both verbally and in writing. This entails strong listening skills and the ability to convey information in a structured, clear and concise way.
You are a quick learner and comfortable with embracing technology and change in general and have strong mental agility and solution orientation. This entails being proactive and able to “think on your feet” as well as “out of the box” to quickly find solutions in challenging situations.
You are able to work under pressure and handle crisis situations in a calm manner, enabling you to act and communicate clearly and confidently in challenging situations.
You are good with numbers and have good negotiation skills.
You are strongly self-driven and have an intrinsic motivation to be the best you can. You are highly self-organized, with a high level of attention to detail and an intrinsic desire to keep things organized.
You have 1 year of reservations/travel planning experience.
