Job Description
Organize, conduct & evaluate Ground Services training & development programmes to enhance organizational and individual performance for staff at Kenya Airways and for commercial customers
Training Needs Analysis (TNA)- carry out comprehensive TNA to identify the training gaps and design solutions to ensure they address capability development needs.
Design training programmes in accordance to ISAGO/IOSA standards to respond to training gaps.
Prepare and update training manuals
Preparing the training calendar to schedule the training as per business needs.
Maintain up to date and accurate training records as per IOSA/ISAGO /KCARS standards.
Set, moderate, administer and grade exams as per IATA recommended standards.
Training Co-ordination- Liaise with relevant contacts stakeholders to enable smooth coordination of training
Report writing- compile relevant training reports as may be required from time to time.
Monitoring and Evaluation of training to ensure that training is business driven. Hence transfer of knowledge and skills.
Issuance of certificates to qualified staff to ensure compliance with ISAGO, IOSA, KCAA and KQ standards and procedures.
Marketing KQ commercial training programs in order to help contribute to the achievement of commercial objectives.
Participate in the review of operational manuals (as necessary) and monitor Standard operating procedures (S.O.Ps) to ensure compliance within operational areas.
Act as subject matter expert for the business
Ensure and maintain a healthy, safe and secure working environment in compliance with the relevant industry, regulatory and legislative requirements, company procedures, regulatory authorities and requirements of customer airlines.
Prepare learning materials and venue to ensure effective delivery of training.
Deliver the training to the selected participant to enhance knowledge and skills
Follow up on course participants to evaluate level of skills transfer & implementation of action plans.
Prepare progress & assessment report on course participants for follow up and recommendations to their respective supervisor.
Qualifications
University graduate
A minimum of 5 years experience in Cargo Operations area, 2 of which must be at a supervisory level.
IATA courses in Live Animals Regulations, Shipping of Perishable Cargo and Basic and Advanced cargo skills and procedures Courses.
Relevant instructor experience and Training of trainers certification will be an added advantage
Excellent communication, interpersonal and presentation skills
Excellent IT skills
