Summary
FCM Travel Solutions (trading as Charleston Travel Ltd) is seeking a Business Development Manager who will do sales and marketing of Groups & MICE division as well as Corporate Travel business to generate maximum revenues, expand market share and achieve company’s profitability targets, while providing outstanding service to customers.
Duties and Responsibilities
Achieve set sales targets in Groups & MICE division as well as Corporate Travel business;
Follow up on sales leads, call on clients and solicit business in Groups & MICE and Corporate Travel business;
Sales presentations to the clients;
Plan and manage direct sales campaigns/events;
Ensure timely submission of quality tenders in response to various procuring requests as well as develop proposals to prospective clients;
Identify growing market, emerging market, untapped market etc., and develop ways of tapping into the identified market segments;
Market research and reporting;
Liaise with operations team to jointly improve after-sales service;
Prepare regular reports on client activities and projects in the prescribed format;
Determine price schedules and discount rates;
Fully implement CRM to increase sales and retain customers and develop and implement schemes aimed at building customer loyalty;
Monitor market needs with a view to ensuring the Company’s products have a competitive edge;
Identify ways of generating business from existing clients and scouting for new clients;
Represent the company at trade association meetings to promote products;
Generate and coordinate persuasive communication content for the customers.
JOB REQUIREMENTS
Professional Qualifications
Bachelor’s degree in sales and marketing or a related field;
Minimum of 5 years relevant work experience – 4 of which should be in the field of Sales & Marketing; with demonstrated success;
Experience in the Travel and Tours Industry an added advantage;
Proven presentation and negotiation skills;
Experience in complex tenders/bids;
Outstanding communication and people skills;
Customer care skills;
Must be self-driven and able to meet deadlines with minimal supervision.
