Job description
An exciting opportunity to help build the Client Success function in a high-growth organization
We are on a journey of transformation and exponential growth and are seeking a client facing manager with strong client management principles and disciplines s to nurture client advocacy that serves to enhance our business development opportunities.
About the role
Reporting to the Client Engagement Director, you will responsible for establishing and maintaining strategic client relationships. You will provide a crucial interface with our clients, representing the broader relationship on behalf of client success, business development and product development teams.
You will be required to leverage strong client management discipline, to understand and represent the needs of the clients with our internal functions and partners, and oversee the continued engagement and approach to adding value to the client through our analytics solutions. You will also be responsible for capturing and addressing customer feedback, with a primary goal of ensuring that our clients retain our services, remain satisfied and expand our business relationship.
You will be a seasoned professional comfortable with collaborating and influencing various internal stakeholders in order to identify and address the client needs.
Your experience and qualifications
Minimum 7 years in a mid-senior level client facing business development or management role in a global, matrixed organisation
Substantial experience in client management and engagements, account management, consulting services delivery, business intelligence, data warehousing or similar business areas
Demonstrated experience developing/supporting proposals and projects addressing client needs
Strong experience managing client relationships and supporting multiple projects/processes
Good knowledge/exposure in areas such as business insights/business intelligence, CRM platforms, business performance reporting, predictive analytics, customer segmentation and profiling, forecasting, data analytics etc.
Advantageous to have skills and experiences in analytics platforms (SAS, SPSS, etc), database and data warehouse (Oracle, SQL, OBIEE), other database support activities, excel, visualization platforms, etc.
Applications will only be accepted via LinkedIn or the BroadReach careers page. Should you not receive feedback regarding your application within 4 weeks of applying please consider your application to be unsuccessful.
