Job Purpose
Manage the Purchase Orders portfolio and customer expectation (MRP execution, shortage follow-up) and manage the needs on lead-time improvement/anticipation coming from CCC (customer care center), product management/marketing or sales/commercial teams.
Ensure respect of SLA customize in case of need and update yearly.
Follow and manage the logistic demands and complaints.
Participate and promote improvements in logistic customer satisfaction, working with all the departments involved: CCC, Transport , Operations , Procurement.
Manage export documentation to assure the correct export operation.
Principal Accountabilities
Review the MRP (Materials Requirement Planning) in a daily basis and process Purchase Orders with respective suppliers
Follow-up of the Purchase Orders lead time commitment and the Service Level – including pro-actively follow up on shortages and pre-shortages (arrange drop-shipments, change in mode of shipment or change in vendor) to shorten lead times
Correspondent for the Countries Customer Care Centers, Product Management teams or Sales teams in terms of lead-time anticipation and expediting. Contacting the International Distribution Centre (IDC) and OPC (Order Processing Centre) teams to improve delivery dates
Active participation in the safety initiatives of the sites (Near Miss, BUBACK, I see/I do, safety walk) .Be part and promote the safety culture to achieve the interdependent behaviours.
Pilot the customers portfolio.
Complete process since Order entering till order shipped. (EDI, delivery creation, shipment.)
Pilot the logistics customer’s SIM.
Monitor the drop shipments
Prepare set of documents requested by customer (CO’s, Insurance Certificate, Invoices, etc)
Archive and update in Navision
Ensure information flow: Lead times, delays, availability stock, blockage at SO / Material level, shipping mode or any other request in logistics as shipping mode
Pilot Urgencies – critical requests follow up.
Make the registration of returns.
Update customizing accordingly customer request
Inspections by External control.
Daily KPI’s follow up
Contribute and collaborate with the internal departments.
Qualifications
Education, Experience, Skills & Knowledge requirement
Undergraduate degree preferably in Engineering/Business/Procurement
At least 5 years in end-end procurement process. Preferably FMCG experience
Prior experience in a multinational environment desired but no Must
Knowledge of Inventory management concepts: stock, safety stocks, sales forecast, Dynamic reorder point
Good Knowledge of ERP Systems & Apps literacy;
MM area: MRP execution, Material planning parameters, articles master data
SD area: Sales statistics, Sales orders principles (lead-times), MTO or MTS orders,
Purchase orders: creations and PO and follow up on confirmations (AB/LA messages)
Strong communication skills, effective in a cross-cultural environment to foster collaboration toward a common goal
Proven autonomy to manage negotiation path with suppliers
Ability to understand, influence & convince in a matrixial organization
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