Job description
RESPONSIBILITIES AND ACCOUNTABILITIES:
Candidate must have experience in postpaid/BSS/OSS and Enterprise platforms, having ideally completed similar transitions / implementations/ migrations, operations management and solution delivery multiple across Operating Companies
Leading the postpaid/BSS and Enterprise applications Solution work stream through a cross BU team, candidate will be responsible for:
E2E Product management, Business requirement alignment, cross functional engagements.
Design, planning and delivery.
Operations Issues management
Driving faster time to market, low cost of change and simple solutions to create business value
Cross-functional collaboration with functions like Technology, Business, Sourcing, Finance and other stakeholders like partners and vendors.
Working with and developing the expert community across OPCOs for delivering postpaid and Enterprise solutions
Demand management execution based on KPIs and principles and feed them in the product roadmap.
Participates in Vendor management and Vendor performance management for key IT application vendors. Follow up and evaluate vendor solutions and performance. Drive product roadmap with vendors.
Secure that simplification & innovation are implemented as a regular way of work in Airtel Africa OPCOs
Driving BUs on Simplification & standardization principles and following reference architecture
Alignment of systems to business strategy & Delivery of Services and resolution of issues.
Continuously engage with Business & Technology departments to understand the issues, requirements and engage with the Partners for proper resolution and delivery of services as per agreed time and SLAs.
Ensure integration of various solutions with IT & Network Echo Systems to ensure the proper management of Customer Lifecycle for specific product
Technical Lead and Program Manager for BSS/CRM/Enterprise systems for Airtel Africa
CR evaluation, effort estimation and delivery Management across OPCOs
CRM & Billing Portfolio and application Release management and roadmap for Africa.
The technical and solution lead working with solution partners, Airtel Africa Architecture and Operations teams.
COMPETENCIES:
Technical expertise in BSS/OSS, IN, Mediation, Provisioning
Strong technical understanding of GSM network, Sigtran, IP and APIs
Strong understanding of Telco’s & experience focus on IN, mediation, provisioning,
Forward leaning and adaptive approach towards new technologies & trends (Digital/Cloud/Virtualization).
Ability to code would be desirable
Proven ability to influence decision makers and facilitate complex processes and decisions
Have demonstrated a passion for delivering results, self-driven “get the job done”, pro-active
Excellent communication, inter personal and coordination skills
Fluent spoken and written English is a must
University degree (Engineering or Computer Science)
Minimum 10 years’ relevant experience in telecommunication/other relevant industry
