Job description
We are motivated by an ambitious purpose and inspired by the exceptional people that we work with and we are looking for a IT Support Engineer to join our IT and Infrastructure team. This position will be based in Nairobi and will report to the IT Support Team Lead.
Job Purpose
To support and partner all departments on shaping their technical requirements to ensure business objectives are met through providing guidance, recommending methodology and tools in line with the JUMO IT Policy.
Key Responsibilities
Improve the JUMO end user IT experience by supporting the business in using the common platform.
Maintain detailed and up-to-date licenses and hardware/software inventory.
Provide laptop-windows and Mac setup and support to ensure all JUMOnauts are able to access all systems and platforms.
Complete Hardware/Software installations and upgrades.
Capabilities
Customer service orientated and approachable
Ability to effectively prioritize tasks and take initiatives
Detail oriented working style
Ability and willingness to communicate to technical and non-technical users
Ability to stay calm in stressful situations whilst dealing with users.
Sense of urgency.
Ability to work independently and be comfortable with responsibility.
Key Requirements
Essential:
3 – 5 years + Desktop (Hardware & Software support
A+, N+ MCDST , MCSE
Windows 10
MS Office 2016
Basic networking
Active Directory administration
Office365 and SharePoint administration
Desirable:
Mac Certification, Essentials and Server.
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