General
Work closely with the sales team in a pre-sales role to qualify, manage, and close sales opportunities.
Performs comprehensive discovery, analysis, and definition of client issues and documents implementation in the form of a technical, confirm that products meet the prospect’s requirements and assist sales in technical qualification.
Articulate and demonstrate solutions, influence customer’s technical requirements, and position products relative to competition.
Deliver Technical Solutions
Main Job Tasks and Responsibilities
Plan, Design, Implement and Support Technical solutions.
Pre-sales client meetings and presentations with account representatives.
Determine scope and develop proposals.
Identify client requirements: (technical requirements, client infrastructure, configuration, and requirements), technical design (including solution configurations and diagrams) and planning phases of the sales cycle.
Work with Services Group to ensure successful delivery of solutions to customers.
Provide the implementation team with all necessary documentation for the successful completion of the project (including solution configurations and diagrams).
Provide pre-sales support for new and existing customers
Successfully demonstrate products and 3rd Party Solutions in front of prospects.
Work with Sales to provide a response for technical RFI/RFP questions.
Participate in all scheduled sales team meetings/conference calls.
Responsibility for the build, delivery and management of proof of concept product evaluations and pilot projects.
Deliver on line and on site product demonstrations (as required or requested).
Travel, as needed, to industry events, prospect customers and partner sites
Develop product-training material.
Additional responsibilities include providing on-site support, handling technical presentations at trade shows and conferences; and ensuring proactive communications with customers to ensure customer satisfaction.
Maintain an in-depth level of technical and industry knowledge through ongoing training, seminars and certifications.
Education and Experience
Proven track record of selling, building, and/or deploying technology solutions.
Proven experience in providing networking and data system solutions to enterprise clients.
Experienced as a Presales Engineer in software, installation, implementation and support.
Experience designing and presenting technical solutions to meet customer requirements.
Strong communication skills; both written and spoken.
Strong analytical and problem solving skills.
Prior technical sales support experience.
Excellent communications skills; professional presentation skills; self-starter, cooperative attitude; team player.
Must have excellent interpersonal and time management skills.
Detail oriented, multi-tasking, and able to deal with tight deadlines and stress.
Possess ‘think on your feet’ capability.
Must be able to learn new technologies quickly.
Must have a minimum of Diploma/Bachelor’s degree in Information Technology, Computer science or equivalent four-year college technical degree.
2+ years’ experience as a technical engineer, implementation experience, sales and Demonstration skills.
Key Competencies
Requirements Analysis
Technical Solution Design
Ability to Learn Quickly
Adaptability
Verbal and written communication (English and KiSwahili; French advantageous)
Presentation Skills
Resilience and tenacity
Stress tolerance
Goal driven
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