Job description
The role may involve travel of about four days every month.
Key responsibilities for the role:
The Quality Control Manager will manage resources and daily operation of the function to ensure efficient execution of relevant reverse logistics supply chain processes and to strive for functional excellence of all activities by:
Leading the expansion of service centre footprint across Africa
Creating processes to service customers with a faulty light with world class service levels
Leading the demand and supply planning activities
Creating partner facing reverse logistics models for Sun King partners
The ideal Quality Control Manager has:
A Bachelor’s degree or Post Graduate qualification in Operations from a Premier institution
Relevant experience setting up after sales and quality control infrastructure including service and refurbishment centers; spare parts management; repair and replacement policies and designing world class customer service processes.
3-5 years’ work experience managing after sales service in consumer durables sector (experience with companies working in rural markets preferred).
Experience working with cross-functional, multi-country teams
Experience handling large Microsoft Excel files
Knowledge and hands-on experience designing and implementing unique reverse logistics processes and infrastructures.
Knowledge of handling imports and clearance for spare parts.
Knowledge of working and managing large and distributed network of service centres and refurbishment centres.
Knowledge of pricing and receivable modules for customer servicing.
Knowledge and working experience of ERP systems (SAP R3, Oracle, etc.)
Excellent communication skills
Energy, drive and the ability to handle multiple challenges and rapid growth
We are looking for someone who is driven, passionate and excited about the opportunity to bring honest, affordable, energy to homes in Africa and Asia. If this sounds like you, we would love to hear from you.
Greenlight Planet offers a competitive salary, a fun, supportive work environment and opportunities for continued professional growth within a fast-growing global enterprise.
Greenlight Planet believes in equal opportunity for all people, everywhere. It is the reason we exist! So, regardless of your race, color, religion, sex, marital status, sexual orientation, national origin, HIV/Aids status, disability or any other protected characteristic as established by law, we will accept your application and make a decision based on your suitability for the position.
