Job Summary:
We are now looking for a Service Delivery Manager who will be responsible for ensuring the correct and proper delivery of customer support services to our customers. In this role, you will be responsible for the financial and commercial performance of delivered customer support services. You will also ensure that agreed margins are achieved whilst delivering Service Level Agreement fulfillment and customer happiness. The role also includes leading the customer network support engineers’ team and working closely with the competence centers, global support, and product line maintenance teams.
Job Responsibilities:
Work closely with and secure customer contract fulfillment
Collaborate and maintain relationships
Distribute information to internal partners and call out delivery Issues
You will stay up to date with financial data
Identify new business opportunities
Key Qualifications:
Education: (Recruiter to supply educational requirements)
Min years of experience: (Recruiter to supply)
Domain experience: (Recruiter to supply area of expertise – e.g.: Cloud, BSS, OSS etc.)
Market insight
Financial analysis skills
Negotiation and argumentation
You possess PROPS-C process and hardware services knowledge
Change and improvement management skills
You have strong business understanding and Ericsson business knowledge
Financial acumen and skills
You will promote knowledge sharing and mentoring
Trade compliance knowledge
Responsible for delivering results & meeting customer expectations
You will drive Entrepreneurial & Commercial Thinking
Leading & Supervising
Deciding & initiating action
You are capable of coping with pressures & setbacks
Promote networking
Additional Requirements:
Very good leadership and management skills
Excellent social skills and strong customer orientation
Self-motivated and teammate.
Ability to adapt to change
Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics.
