Job Description
Reporting to: Sector Manager
Band: 3
Department:Enterprise Division
Role Purpose:
The job holder will be Responsible for the development and achievement of sales targets and revenue margins through the customers. Furthermore, he/she should ensure that all the aspects impacting the customer accounts are well managed and eliminate any barriers in achievement of sales targets
Key Duties and Responsibilities
Achieve the sales targets through new and existing business within the sector.
Manage client base churn.
Pipeline Management and Account development planning.
Monitor the profitability for customers and propose the appropriate plans.
Conduct joint customer meetings to drive volumes and profitability.
Develop and account development plan, lead the sales pitch and negotiate the contractual agreements based on the set guidelines.
Develop and demonstrate a thorough understanding of the customer business
Conduct analysis of customer, customers and sales metrics, costs and categories to inform business decisions
Ensure the effective management of the customer account and timeous problem solving
Ensure the accuracy of the first bill as per the signed agreement
Act as the key interface between the customer and all relevant divisions for on boarding and ongoing interactions
Utilise and align internal business processes and systems to execute sales and ensure operational efficiency
Take ownership and ensure client journey from engagement to post sales process is seamless
Support the finance team in money collection and issue resolution
Ensure a thorough understanding of the Telkom products and services, policies and procedures to ensure a consistent delivery of sales and sales message to all customers
Academic/ Professional Qualifications
Relevant Business degree in Sales, Marketing or Economics, MBA would be an added advantage
3 – 5 years’ experience in Marketing Management, Sales management, Relationship management
Experience in high dollar value consultative selling and relationship management preferably within major account
Professional Skills
Strategic Prospecting Skills
Excellent in communication, presentation, business reporting, competitive proposal writing and negotiation skills
High end sales generation and closing ability
Ability to project a strong, positive image of him/herself and the Company
Post sales relationship management & sales process management
Strong problem solving skills: ability to solve customer issues, sometimes without seeing the actual problem first hand.
Strong financial skills by understanding the costs to serve and its impact on the Profit & Loss (P&L).
This position is opened to Kenyan citizens only.
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