Department/Project: Program Support
Supervisor: Program Support Director
GRADE: 4C
Objective
Reporting to the Programs Support Director and a member of the Senior Management Team, the overall purpose of the position is to contribute to the attainment of the overall Country Office’s strategic business plans and objectives through effective leadership and management of the HR function in the Country Office.
The position holder will provide practical, consistent, and proactive support, direction and advice to the SMT, People Managers and all staff on HR policies, systems procedures and best practices. This position deputizes the Program Support Director in his absence. The Head of HR will work closely with program teams to ensure that CARE’s HR practices are aligned to CARE’s mission and core values, complaint to prevailing legislations and donor requirements to facilitate achievement of the objectives and targets of the organization.
Key Responsibilities:
HR strategy and Policy Management:
Linking HR key objectives and priorities to country strategic objectives; coordinating HR practices and priorities across the country program in order to provide and reinforce the recruitment and ongoing development of a competent and efficient workforce.
Develop/ Update HR policies, programs and systems to support the achievement of the country office’s goals.
Oversee standardized HR processes throughout the region, assist in the development of localized procedures as required
To develop best practices in Human resource management and to ensure implementation in a fair, consistent and transparent manner.
Ensure CO HR policies and practices are in line with CARE USA and ECSAR”s policies.
Champion Gender Equity and Diversity initiative and staff wellness programs in the country office
HR support to Senior management:
Advising senior management on potential HR risks regarding legal and staff management issues.
Participating in discussions about structure and organizational development and change and supporting recruitment of senior positions
Using HR matrices keep management updated on HR Issues in the country office
Ensure talent development and management is instituted and ensure viable succession plans and career plans are in place.
Advise the SMT on staff training needs and support the implementation of both formal and non- formal staff training programs
Workforce Planning
Contribute to resource mobilization processes, participate in project start up and close out meetings.
Lead the country office leadership in understanding the upcoming HR needs and surpluses due to project close outs and rationally reconciling the redundancies with the new hiring.
HR Work planning and monitoring and reporting
Provide direction in the annual HR planning process and prioritize activities for the HR department including staffing and organization.
Reinforcing HR reporting and planning; developing HR key performance indicators in order to develop an informed and accountable HR management.
Develop efficient & effective human resource management systems that support the design and implementation of quality programming without compromising compliance.
Oversee the implementation of a performance management system, proposing to the SMT guidelines for an annual salary increase for management’s consideration.
Developing the capacity of supervisory staff in managing the performance management system
Ensuring an attractive and competitive compensation and benefits package is maintained; developing specific program to attract and retain high performing staff.
Ensure that all contracts i.e. employment, insurance and consultancy, adequately protect CO interests.
Develop the HR Budget and ensure that the same is adequately provided for in annual.
Overseeing all recruitment and salary and benefits administration issues to ensure that relevant policies are being adhered to.
Counsel employees on their terms and conditions of service, problems and grievances. Take lead in arbitrating on disciplinary issues and performance management issues.
Provides input into regional or global HR projects as requested and is an effective team member of the Regional HR network.
Provide excellent and timely support to the Regional Office on all aspects of HR as per the Memorandum of Understanding.
Compliance and HR Risks management:
Reviewing and ensuring compliance to HR policies and procedures; coordinating the development of policies, handbooks and supporting their implementation and dissemination;
With the assistance of the HR officer, facilitate dialogue with the immigration department and NGO Coordination Board for acquisition of relevant permits and visas to facilitate staff official travel.
Manage staff issues (e.g. disciplinary, grievance) in line with the HR policy and in line with the local labour laws (Kenya and Somalia to minimize all associated risks.
Track Audit reports, lead the HR team in developing action points and follow up the implementation of the audit actions points.
Staff Management:
Provide direction and supervision of the HR staff in Nairobi office and matrix manage field HR staff, including preparations of job descriptions, monitoring and providing feedback on performance and providing coaching for performance results.
Building HR management capacities to ensure qualified and trained Human Resources staff across the country office.
Champion quality, productivity, and continuous improvement within the HR team
Leads and develops CARE Somalia’s Human Resources efforts by ensuring staff understand and apply HR best practices and CARE policy, and engaging staff to foster and implement a creative and productive workplace that actively promotes learning and staff development.
Dimensions:
The Head of HR is a key member of the CO Senior Management Team, providing high level recommendations on best practices, HR policies, initiatives and HR strategies.
Managing an HR in the CO (directly to the Nairobi team and matrix management to the field HR staff) to ensure quality services to all staff in the CO (International, Regional & National)
Effectively identifies monitors and manages HR risks and opportunities
Authority:
Sign correspondences regarding human resources and management matters
Review and approve Payrolls
Approve employees’ salary advance
Supervision: Assistant HR Manager and Senior HR Officers
Contacts/Key Relationships:
All CARE Staff
Government authorities
NGO Coordination Board
CARE ECSA Regional Office
CARE Atlanta
Working Conditions:
Based in Nairobi with willingness to spend significant time in Somalia ( 50% travel)
Required Qualifications:
Degree in Human Resources Management/ Organizational Behavior/ or related field and a Higher Diploma in Human Resource Management.
Three to four years proven experience in a HR senior position, including high performance in the full range of human resource management activities (recruitment and selection, performance management, development, talent management, reward, employee relations etc.)
Substantial knowledge of Human Resource administrative procedures and systems either through experience gained from human resources working experiences or from a similar NGO
Substantial knowledge of Kenya and Somalia employment law
Ability to influence and persuade decisions at senior management level
Knowledge, Skills and Competencies:
Knowledge and understanding of HR issues related to GED (Gender, Equality and Diversity)
Ability to demonstrate knowledge and understanding of HR policies and procedures, and HR best practices
Capability to relate and work effectively across culture, more specifically the appreciation of the Somali culture.
Strong commitment to CARE’s values with reasonable judgement to take independent decisions as well as understanding when to escalate.
A strong leader with ability to motivate and inspire team to achieve superior standard in all aspects of human resource management.
Ability to positions HR strategically within Country Office.
Excellent interpersonal skills with the ability to build strong relationships and networks quickly at every level within the Country Office, Outside, Regional and Global Level.
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