Roles & Responsibilities
Manage customer calls and engage customers on multiple channels.
Identify and assess customers’ needs to achieve satisfaction.
Provide product and service information to customers.
Generate sales leads on multiple channels.
Route calls to appropriate support resources.
Supervise the call centre agents attached to Isuzu EA.
Communicate as per the company’s communication procedures, guidelines and policies.
Recognize, document, and track trends in customer calls.
Carry out post sales and service satisfaction follow-up (PSFU) to Isuzu EA customers
Conduct annual mystery shopping surveys.
Minimum Requirements
Bachelor’s degree.
Five years’ experience in customer support.
Familiarity with CRM system, social media and website practices.
Customer focused, excellent communication & presentation skills, problem solving, strong telephone handling and listening skills.
Experience in the automotive industry will be an added advantage.
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