Job Description
We are looking for a PR & Customer Service Executive to organize and oversee PR & Customer Service activities and ensure effective communication with our customers. The Executive should be well organized, have excellent communication skills, creative mind and cool-tempered professional who is able to handle a crisis.
Responsibilities
Answering telephone calls and scheduling appointments
Responding to inquires about the products and services of the organization
Ensure that each customer receives outstanding service by providing a friendly environment, which includes good telephone etiquette, and other aspects of customer service
Drafting of various articles, letters and communiques as and when required in response to current issues
Follow up on customer communications in a timely and professional manner
Keep management informed by submitting activity and results reports, such as daily call reports, weekly work plans and monthly and annual reports
Liaise with other staff to ensure customer issues are handled without unnecessary delays and sales process is performed smoothly
Qualifications
Diploma in Communication/Public Relations
With at least 6 month’s experience
Knowledge of communication functions including advertising, social media and public relations
Excellent interpersonal skills and a team player
Relationship management skills and openness to feedback
Prioritizing, time management and organizational skills
Strong oral and written communication
Excellent knowledge of MS Office
Ability to think creatively and be innovative
Self-motivated with a results-driven approach
Aptitude in delivering attractive presentations
