Job description
Responsible for developing talent so as to align staff to the organization’s dreams through seamless service delivery. The role is key in delivering the Serena Hotels capacity building strategy.
The Position will focus on Talent Development strategies and initiatives and requires the ability to participate in the strategic design of programs to address emerging talent needs in hospitality as well as their tactical and impactful execution.
We are looking for someone with demonstrated experience in creating training solutions across the business where product and guest experience/ service is concerned.
Some key tasks will include:-
Facilitate documenting of operational standards
Analyze training needs of the business and come up with effective learning solutions
Assist in driving leading quality assurance program for the units
Driving Talent development initiatives which support the development of our various talent pipelines
Come up with training programs that expose staff to opportunities that develop their skills and competencies in preparation for further growth, development and taking up new responsibilities
Implement training programs that will address the learning needs of targeted audience
Managing E-learning programs
Implementing and facilitation of leadership and people management programs
Developing and implementing soft skills program for the business
Implement programs that promote the organizational culture, business thinking and enhance our competitive advantage
Developing and implementing technical skills development programs
Equipping Trainers with required skills
Ability to network with various partners and in particular hospitality training institutions and training providers to deliver learning solutions
Managing performance planning and reviews
Identifying skill gaps and developing mitigating solutions
Assist business partners in recruitment and talent identifications
Minimum academic qualifications:
Diploma in Hotel management Degree in Hospitality Management or Degree in Social Science with practical training experience in a five star Hotel
Experience required:
4 years of work experience in operations in a 5 star property with a special focus on Training and development
Skills and personal attributes
Excellent communication and interpersonal skills with ability to interact effectively at multiple levels
Demonstrated passion for training
Professional integrity, self-confidence and critical thinking
Ability to balance creativity and innovation with practicality and an eye for details
Deep Knowledge of best and emerging practices in talent management.
Deep Knowledge of Food and Beverage / Rooms division products and services is required
Functional expertise in program design and facilitation
Excellent IT user skills
