Reporting to the Products Manager, the Business Analyst will support the Products Manager on the business side of Switch Product which covers both the strategy and operational aspects, liaise with customers to endure that their expectations are met and grow switch revenues according to budget and the business plan.
Responsibilities
Developing communication material to inform customers, stakeholders and the public onswitch performance and activities
Suggesting new product innovations to drive value to customers, and stakeholders
Working with the Operations and Development Teams to ensure service expectationsare in line with customer needs
Assisting the Products Manager in developing and implementing product strategy, planning for related products, value-added services and in new customer take-on including contract completion
Gathering switch performance statistics on Operations and Service levels
Compiling revenue performance statistics and reporting on them against targets
Maintaining the Product Manual and Pricing Book up to date
Liaising and co-ordinating internal support areas to deliver on the product plan
Developing customer requirements, specifications and Implementing the customer satisfaction monitoring and evaluation system
Preparing change requests within the switch processes in relation to customer
Requirement
MBA in Marketing will be an added advantage
Minimum of 3 years of experience in a similar position
Proven ability to think strategically and an analytical mind
Advanced level of problem solving and resolution skills
Understanding of product delivery requirements
A commitment to quality and thorough approach to work
Effective verbal and written communicator
Statistical reporting and presentation skills
