The Data Entry Operator /Tracing Secretary is a Resident/National position in Protection department. The job holder will autonomously handle secretarial duties, data entry and office administration tasks; supporting the department in its activities to help victims of armed conflict in Somalia to re-establish and maintain contact with their loved ones locally and abroad. The role holder will also handle whenever needed oral/written translation from English to Somali language. He/she is expected to travel to Somalia when need arises.
Your Main Responsibilities
Sorts and dispatches all documents received from Somalia and from other ICRC Delegations or national societies worldwide;
Compiles a list of names for persons whose details are to be shared with the relevant broadcasting network and aired over the Radio for tracing purposes;
Updates ICRC data base and individual files with information received on open tracing cases;
On a bi-annual basis extracts a report on all pending tracing cases and shares it with Somalia Red Crescent Society (SRCS) Restoring Family Links (RFL) coordinators, ICRC delegations and national societies for updates;
On a quarterly basis liaises with SRCS RFL coordinators, ICRC delegations and national societies for updates on all priority cases;
Acts as the first point of contact within the department, receiving calls, welcoming visitors and handling enquiries as appropriate;
As per the need, conducts field visits to Somalia in order to provide support to the SRCS and ICRC Protection team in the Field.
Your Profile
Diploma in Secretarial Studies, Business Administration, Business Management or any other relevant field;
At least 2 years experience in a similar position, in a Humanitarian environment;
Fluency in written and spoken English and Somali languages;
Excellent organizational and communication skills;
Ability to work independently and in a multicultural environment;
High level of confidentiality;
Proficiency in MS Office Suite.
We Offer
A dynamic and challenging work environment in the humanitarian and international environment;
Training and development opportunities;
A competitive salary with benefits, based on the ICRC Compensation and Benefits framework.
