Management Information Systems Analyst Application Support

In this role you’ll be responsible for planning, development and implementation of hardware, software applications, programming and systems network and integration of a management information system or enterprise network. You will be in charge of reviewing the needs of employees and clients related to information management, data processing and distributed processing for end users. Reporting Relationship: The MIS Analyst reports to the Manager – IT Projects.
Job Magnitude

Latitude: Provides consultative direction for the team towards predetermined long-range goals and objectives. Reviews assignments and determines course of action to be pursued to obtain necessary results.
Level of Impact: Important contributor to implementation of overall goals and objectives of the company. Erroneous decisions or recommendations would normally result in critical delays in companywide decision making and operations resulting in loss of vision of company revenue and progression.

Key Responsibilities

Duties depend on the employing organization and the complexity of its information systems, but standard responsibilities are likely to include:
Evaluating user needs and system functionality and ensuring that ICT facilities meet these needs
Planning, developing and implementing the ICT budget and obtaining competitive prices from suppliers to ensure cost effectiveness
Assist in end user training and supporting documentation.
To document processes and procedures as required.
Support data validation using SQL Server Business Intelligence Reporting Services and funding agency software
Support Database Developer in Centralized Integrated Report System (CIRS) report maintenance
Scheduling upgrades and security backups of hardware and software systems
Guaranteeing the smooth running of all ICT systems, including anti-virus software, print services and email provision
Ensuring that users adhere to software licensing laws
Providing secure access to the network for remote users
Securing data from internal and external attack
Offering users appropriate support and advice
Managing crisis situations, which may involve complex technical hardware or software problems
Manages, develops and motivates staff – Mentoring and training new ICT support staff
Assist with Data updates and maintenance in line partners and clients’ requirements. undertake any other duties commensurate with the post

Position Requirement

B Sc. in Computer Science, Engineering Physics or similar degree.
At least 2 years hands on experience in utilizing statistical tools like SQL and advanced Excel, VBA
Exceptional technical skills and the ability to apply these to a business
Experience of working within SLAs
Strong work ethic
Ability to work under pressure
Creative and analytical approach to problem solving
Ability to prioritize work
Excellent communication skills
Delivery focused
Proactive approach to work

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