Job description
Reporting to the Revenue and Reservations Manager/ Asst. Reservations Manager, the Reservations Agent is responsible for materializing the maximum number of requests and reservations and ensuring all relevant data is entered and maintained in the systems in a timely and accurate manner.
Villa Rosa Kempinski
Villa Rosa Kempinski is a Five Star luxury hotel situated on Chiromo Road, the hotel is just a 5-minute drive to the city centre, and 20 km from Jomo Kenyatta International Airport.The hotel boasts of 200 stylishly-designed and tastefully-decorated rooms and suites spread on 10 floors, 5 themed restaurants, varied conference rooms plus Kempinski The Spa.
Main Responsibilities
Review daily reservation accuracy, rate compliance from segment and source, system close-out when necessary and rate availability.
Ensure clients’ satisfaction and adherence to Kempinski service standards.
Follow internal credit policy.
Follow up on lost business and bring information about them to the knowledge of the department superiors.
Spot-check reservations made the previous day and check all VIP arrivals.
Test calls LQA / IFH results > 85%.
Follow the internal up-sell programme for Reservations department.
Qualifications
Diploma in related field.
Knowledge of Opera PMS or Fidelio V6 is imperative
Opera central systems knowledge
Good Keyboard skills and proven working knowledge of Microsoft Office to include MSWord, MSExcel
Experience in a similar role and proven track record may be considered in lieu of specialized education
At least three years experience in a similar position in hospitality
Detail oriented
Good Communication skills
Listening and oral skills
Listen attentively and speak clearly
