About the Role
The Success Operations Associate will ensure that Andela Success team balances the needs of Fellows and Clients and provides both adequate support. She/he is passionate about Andela’s mission and technology and is able to remain flexible and wear many hats to help meet growing and changing needs of a start up.
Key Responsibilities
Coordinate closely with the specific responsibilities of the Success Operations Associate position include:
Ensure that all Success Team members and developers are supported from an operations perspective.
Success Team Members ensure that their needs are understood and being addressed.
Support and improve on the on-boarding process of new Success team members and Developers and provide them with training and materials to ensure that team members are true representatives of Andela.
Ensure that all international travel and scheduling for all members of the Success team in your country is coordinated to ensure coverage across all client and Fellow obligations
Track and monitor requests to Success and ensure that the department is meeting its SLAs
Support tracking and reporting on all Success KPIs and metrics
Establish and manage processes for information flow to assure data for the Success Metrics are correctly entered and up to date in real-time
Help to identify and implement new procedures and best practices to reduce friction and increase the efficiency of the Success team.
Ensure that all developer requests are matched in time with mentors internally or externally.Qualifications and Characteristics:
Bachelor’s degree
1-2 years of experience in team operations
Extremely well-organized & proactive, with strong attention to details
Demonstrated ability to build strong relationships with remote staff.
Ability to build effective working relationships with key stakeholders
Strong written and oral communications skills with the ability to converse with all levels of the organization
Have excellent interpersonal skills.
Strong logistical management and analytics skills
Proficiency with Google Apps: Calendar, Hangouts, Docs, Sheets
Be a nice person – we have a strict no jerks policy at Andela
EPIC Values Alignment
Demonstrable commitment to the learning & development of people and technology
The ability to learn new things fast enough to amaze your friends and familyInterested?I
If the above sounds like an exciting role to you, please tell us why you believe you’re a good fit and we’ll be in touch.
Benefits & Compensation
Full-time compensation
Full medical coverage
Breakfast, lunch and snacks provided daily
Beautiful working environment
Opportunity to work with the brightest minds on the planet
Oh, and a chance to change the world!
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual
orientation, age, marital status, veteran status, or disability status