Job Description
Job Category: Operations – F&B, Banqueting and Front Office
Work Type: Full Time
Salary: Very competitive
Job Description: Reporting to the Hotel Manager, the Operations Supervisor will oversee the day to day operations of both the Food & Beverage department and the Front Office Department.
Duties and Responsibilities
Ensuring smooth operations of the hotel restaurant and bar
Ensuring events and conferences run smoothly;
Planning work schedules for your teams;
Training and monitoring staff;
Implementing controls in service delivery;
Reporting of daily sales figures and stock-taking;
Dealing with customer complaints and comments;
Addressing problems and troubleshooting;
Ensuring compliance with licensing laws, health and safety and other statutory regulations.
Minimum Requirements
Bachelor Degree or Diploma in the Hospitality sector from a recognised institution
Minimum of 5 years experience in a supervisory or management position in a hotel
Minimum mean grade of C in KCSE
Computer literate
Team player, Good interpersonal skills, Honest, Self-motivated, Ability to work independently and under pressure
