Job Description
Job Summary: Overall co-ordination of the company’s activities while ensuring efficiency, accuracy, timeliness, quality, profitability and security of all resources within the premises.
Principal Accountabilities:
Stock Management
Taking stocks daily and ensure all stock movements are entered into the system
Verification of all stock both closing and opening
Profit Sales
Work with the accounts department to set your budgets and targets and manage your costs accordingly
Responsible for the achievement of set monthly and annual sets targets
Management and control of accounts receivable and credit sales
Maintain monthly actual margins within -2.0% to +1.0% of your calculated theoretical margins
Take necessary steps to ensure your restaurant gains profitability
Quality Assurance
Responsible for maintaining high standards of excellence and raise our operations minimum score
Improve on the scores within a specified time frame incase deficiencies are noted
Ensure all the products are of acceptable standard i.e daily routine check of product shelf life
Maintain a clean work environment with high health and safety standards always
Staffing
Conduct shift meetings with staff at the beginning of each shift
Conduct monthly staff meetings with all staff
Prepare and maintain the weekly work schedule for all staff in the assigned unit
Conduct continous and quaterly performance evaluations for staff
In liaison with the Human Resource department ensure proper staffing in the assigned unit
Communication and Customer Service
Respond to all customer feedback within 24 hrs from receit of a customer issue
Reply to all emails within 24 hours of receipt
Ensure Aura Clocking in/out reports are sent to HR on the 16th of every month
Ensure timely communication of any supplier issue to General Manager
Qualifications, Experience & Knowledge:
Diploma in Business Management or Business Administration
3 years’ experience in restaurant operations, 2 years being in a managerial position
Restaurant management experience is an absolute requirement
Excellent communication skills both written and verbal
Skilled in creating analyzing and understanding reports/budgets.
