Main purpose of job:
To work closely with Post Management for the well-being of all staff at Post, primarily as a provider of support and an advocate for UK-based staff and families on family and community issues.
Roles and responsibilities:
Welfare at Post – including welcoming new UK based staff to ensure as smooth an integration as possible into the life of the BHC community; following up to check that the settling in process is working; being a source of referral and support and to help arrange team building and social events for all British High Commission staff;
Advocate for UK based staff and dependants in addressing issues of importance with Post management, including on the Post Housing Committee, the People Committee and the Crisis Management Committee as well as acting as the chief link between Post and Diplomatic Service Families Association (DSFA) in London;
Communicate effectively on community and social matters within the Post including through the Post Report, Welcome Pack, Kikwetu website, Facebook and the weekly High Commission bulletin;
Information Management of the Post Welcome Pack, CLO Homepage, Post Report and Factsheet, Staff and partner list;
Completion of returns including Spouse and Partner Annual Employment Report and the twice yearly Cost of Living Allowance (COLA) survey.
Resources managed (staff and expenditure):
Staff welfare expenditure element from senior management entertainment budgets for social/community events
Essential qualifications, skills and experience
Excellent written and spoken English
Good IT skills, including a good working knowledge of social media;
Strong interpersonal skills, including discretion and an ability to maintain confidentiality
Experience of being posted overseas
Desirable qualifications, skills and experience
Experience in Customer Service
Required competencies
Changing and Improving, Collaborating and Partnering, Building Capability for All, Managing a Quality Service
