Job Requirements
Must be 25 years and above.
At least a certificate/diploma in a business related course.
At least one year experience in debt collection field and/ marketing.
Prior interaction with a debt collection system is an added advantage.
Possess strong interpersonal, communication, negotiation and analytical skills.
Should be a self-motivated team player who enjoys negotiating with customers for win-win situations.
Must have proven ability to develop relationships with agencies necessary to make recovery work successfully.
Must have ability to work with strict deadlines
Administrative and computer skills required.
Key Responsibilities
Analyze bad debts based on aging and prescribe appropriate actions to retrieve all arrears from non – performing clients
Demand and follow up of bad debts through review of files and discussions with debtors on repayment plans.
Relationship management with clients on handling customers with bad debts through visits, calls and emails.
Handling multiple client debt portfolios with diverse products; experiences and challenges.
Establish contacts and relationships with relevant bodies that will assist in the collection process.
Undertake any additional duties that may be prescribed by the company.