Job description
Minimum Requirements:
Degree or diploma in IT or Information management
6-8 years’ experience in IT environment and/or systems/analytical environment
Job Role:To implement the Regional Technology strategy, aligning to Group Technology and local country requirements.
Key Responsibilities and Deliverables:
Implement regional technology strategy, aligned to Group Technology strategy
Implement technology initiatives in the territory
Implement technology policies and licences in the territory
Implement service offerings across various aspects of technology – Hardware, Software, Networking, Data Security and applications
Implement governance and business continuity processes
Facilitate operational excellence
Engage with operational team to facilitate and support implementation of operational excellence
Support and liaison for field operations of technology related issues
Align analytics and insights reporting to client strategy
Analyse audit reports to identify gaps and possible enhancements
Infrastructure alignment and compliance within the territory
Ensure effective systems, hardware and network architecture for the territory
Ensure compliance to agreed group quality processes
Ensure key processes are documented and measured
Ensure SLA’s are in place for key processes
Ensure regular audits of key processes
Relationship management with internal & external stakeholders
Manage external vendor relationships
Manage client expectations and the effective flow of projects
Manage delivery of client needs and expectations
Proactively build relationships with key internal stakeholders and keep them informed
Effective leadership and team management
